Frequent Asked Questions
Pure Casa Care provides private property management services for homeowners on the Costa Brava. We look after your property while you are away through regular inspections, key management, maintenance coordination, arrival preparation and other practical services.
Our services are ideal for owners of second homes, holiday homes, apartments and villas on the Costa Brava who are not at their property throughout the year and want a reliable local point of contact.
This depends on the package you choose. Essential Care includes one property inspection per month, Premium Care includes two inspections per month and Complete Luxury Care includes four inspections per month.
Depending on your package, we check the general condition of your property, ventilate the home, check water and electricity and check your mailbox. If we notice anything unusual or a problem that requires attention, we will inform you.
If we notice a problem during an inspection, we will contact you and explain what we have found. When necessary, we can also coordinate the appropriate professional or service to resolve the issue.
Yes. Depending on your package, we can coordinate maintenance, repairs and local professionals on your behalf. The actual maintenance, repair work and third-party costs are not included in the package price and will be charged separately.
If required for your chosen services, we can securely hold a key to your property. This allows us to carry out scheduled inspections and provide access when maintenance or other agreed services are required while you are away.
Yes. Preparation for the owner’s arrival is included in our Premium Care and Complete Luxury Care packages. We can make sure your property is checked and ready before you return to your home on the Costa Brava.
Yes. Our Check-In & Check-Out Service includes a personal welcome and key handover, a property inspection on arrival and departure, reporting of any issues and flexible scheduling, including outside normal office hours.
No. Cleaning, garden and pool maintenance are additional services and are not included in the standard package prices. These services can be arranged separately according to your needs.
No. Technical maintenance, repairs and other additional work are charged separately. Where included in your package, Pure Casa Care can coordinate these services for you.
Yes. Every property and homeowner is different, so our services are flexible. If you have specific requirements, contact us and we can discuss a tailored solution for your property.
Absolutely. That is one of the main reasons for using Pure Casa Care. We provide you with a trusted local point of contact on the Costa Brava who can look after your property and assist when something requires attention while you are away.
Simply contact us and tell us a little about your property and what kind of support you are looking for. We will discuss your needs with you and help you choose the most suitable package or create a tailored solution.